Contact
Last updated: October 1, 2026
Contact Us
Customer support for Jeffree Star CosmeticsP is handled by email. This page explains when to write, what to include, and how requests are reviewed.
For all customer service questions: [email protected]
Mailing address: Cahuenga Velvet Studio LLC, 5120 Long Valley Road, Suite 140, Hidden Hills, CA 91302, United States. This is a mailing address, not a walk-in counter. Phone +1 (818) 591-2746. Hours Monday – Friday, 9:00 AM – 6:00 PM (Pacific Time).
When to contact us
Write if you need help with an order, shipping status, a damaged box, a missing item, an incorrect shade, a return, a refund, a product question, a cancellation, a payment concern, or a privacy request.
Information to include
- Your order number
- The email used at checkout
- Your full name
- A clear description of the issue
- Photos if the request involves damage, missing pieces, defects, packing, or delivery
- The tracking number for shipping questions
- The product name and shade involved
Order support
Orders may enter processing soon after checkout. Change requests are not guaranteed once an item is in fulfillment, packing, or carrier handoff. Contact us as quickly as you can.
Shipping support
Include the order number, tracking number, and shipping address. Tracking can lag after a label is created. Delivery dates are estimates. Weather, holidays, address issues, and carrier conditions can slow a carton of cosmetics.
Address issues
If the shipping address is wrong, email immediately with the order number, the incorrect address, and the corrected address. Address changes are not guaranteed after processing starts.
Damaged or incorrect items
Keep the product, outer carton, shipping label, and inner packing until we review the photos. Send pictures of the damaged area, the label, and the package. Check every carton — some orders ship in more than one package.
Returns
Start returns by email. Do not ship a package back without a return authorization. Policy details: Refund and Returns Policy.